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E-Business
Services
The unit is focused on providing
e-business solutions to various clients, spreading across different sectors of
the economy. Our services are aimed at adding value to the services, operations
and processes within our clients' organisation, which would in-turn improve their
profitability and competitive advantage.
The services/solutions we offer
include:
| EDI
Services using a solution based on SWIFT |
SoftWorks Limited is the business partner representing SWIFT (Society for Worldwide
Inter-bank Financial Telecommunications) in Nigeria. The implementation of this
partnership is the responsibility of the E-Business group in SoftWorks, to date
(i.e. November 1999 - date) we have successfully implemented SWIFT for forty (40)
banks as at September 2001.
The services we offer include:
Membership
Application: We seek and assist financial institutions to successfully
become SWIFT members. This we achieve through the dissemination of relevant information
and the provision of membership documents for intending members.
Installation:
We provide installation services for institutions wishing to perform new
installation or upgrade existing SWIFT infrastructure.
Consultancy
and Integration: With our consultancy services, we assist clients optimize
the use of SWIFT, increasing straight through processing (STP) and increasing
the return on investment (ROI). With our integration services, we help our clients
integrate their existing banking application, legacy systems and any other back-office
application with the SWIFT.
Support Services:
SoftWorks Limited offers local support services for financial institutions. The
interface that are supported include.
| |  | SWIFT
Alliance Access version 4.1 for Windows NT | | | | SWIFT
Alliance Entry version 4.1 for Windows NT. |
 Society
for Worldwide Inter-bank Financial Telecommunication (SWIFT) The
Society for Worldwide Inter-bank Financial Telecommunication (SWIFT) is a co-operative
society owned by the banks that uses its services; its headquarters is based in
La Hulpe, Belgium.
The organisation was created in 1973 and today it
has over 6,500 institutions as members that communicate with each other over the
SWIFT network 24 hours a day. SWIFT operates currently in 178 countries (including
Nigeria) and processes well over 800 million messages each year. The average daily
value of payments messages on the SWIFT network is estimated to be above USD 2
trillion.
SWIFT helps its customers reduce costs, improve automation
and manage risk. Today, in addition to its over 3,000 member banks, SWIFT users
include both sub-members and participants such as brokers, investment managers,
securities deposit and clearing organizations, and stock exchanges.
Originally
designed to eliminate the need for paper-based process in the financial markets,
SWIFT's dedicated telecommunications network now guarantees rapid, cost-effective,
secure and reliable transmission of data to cover the activities in all of the
above mentioned markets, using a range of "standardized messages" that have been
developed in close co-operation with its users.
SWIFT offers a lot of
benefits to its members in terms of time savings, reduced cost and increased operational
security and efficiency. Some of these benefits are stated below:
| | |
International Coverage | | | |
Reduced telex/fax/telephone activity | | | |
Automated reconciliation | | | |
Improved accuracy which promotes reduced investigation and rework |
| | |
Reduced network cost for multiple common carriers | | | |
Reduced software and maintenance costs for multiple communication protocols |
| | |
Reduced costs with correspondent bank | | | |
Timely transaction delivery | | | |
Straight through processing, (i.e. message processing that requires no manual
intervention or enquiry. S.W.I.F.T. messages contain unambiguous, non-conflicting
information that is machine-readable. It eliminates re-keying and the corresponding
errors that result from transcribing information from one source to the other. |
| | |
Confidentiality and security, which is achieved through message encryption, authentication
and validation. | | | |
Reduced risk and exposure | | | |
Improved efficiency |
| Customer
Relationship Management (CRM) using GOLDMINE
|
Our CRM team is focused on delivering CRM solutions to clients with the objective
of improving the client's service delivery to their own customers.
Customer
Relationship Management (CRM) is the practice of using technology for continually
gathering data at all customer contact points, analysing and converting it into
knowledge, and using that knowledge to serve the customer better and more efficiently
.
CRM also involves identifying new customers and retaining the most profitable
ones. It is a business philosophy where the customer is the focus of the enterprise
and all processes and systems are built with this in mind.
CRM is not
a single product it's implementation involves a combination of processes and technology
which will work together to form a solution that would achieve the objectives
of CRM.
 GOLDMINE
Goldmine integrates account management, sales force and marketing
automation with service and support desk tools to deliver a single, complete view
of organization's customers.
Goldmine addresses complete customer relationship
needs by enabling an organization to share information between teams, communicate
in real time and develop best practices models. Combined, these components provide
a total CRM solution.
| Supply
Chain Management (SCM) |
Our SCM team is focused on using SCM solutions
to amongst other things, reduce production cost, improved material procurement
and delivery processes, inventory management and product distribution for organizations
involved in manufacturing, supply and distribution of tangible products.
Supply chain encompasses all of those activities associated with moving goods
from raw materials stage through to the end user. This includes procurement, production
scheduling, order processing, inventory control, transportation, warehousing and
customer service. Importantly, it also embodies the information systems necessary
to monitor all of these activities
Successful supply chain management,
then, coordinates and integrates all of these activities into a seamless process.
It embraces and links all of the partners in the chain. In addition to the departments
within the organization, these partners include vendors, carriers, third-party
companies, and information systems providers.
SCM is not a single product,
as its implementation involves a combination of processes and technology which
will work together to form a solution that would achieve the objectives of SCM.
| Knowledge
Management (KM) |
Our Knowledge Management team is
focused on using leading edge software technology to deliver Knowledge Management
service/solution to clients.
Our Knowledge Management solution is aimed
at developing a rich knowledge base system, which will deliver the right knowledge,
to the right people, at the right time and helping these people share and put
information into action in ways that will improve organizational performance.
Our Knowledge Management Solution(s) offer the following benefits:
| | | Improved
decision-making process | | | | Retention
of corporate memory | | | | Increased
innovation | | | | Support
for the conversion of information into knowledge |
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